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Cloud Operations Analyst

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. Having avoided more than 9 million tons of CO2 in FY 2021 and committed to achieve carbon neutrality by 2030, Landis+Gyr manages energy better – since 1896. 
With sales of USD 1.5 billion in FY 2021, Landis+Gyr employs around 6,500 talented people across five continents.

 

Position Summary:

The Cloud Operations Analyst role is responsible for overseeing the health and stability of the hosted SaaS environment from a L+G proprietary application perspective.  Collaborating with Product Support, Sustaining/Engineering and infrastructure architecture teams on troubleshooting, specifications, sizing, and process, the SaaS Services Analyst possesses in-depth knowledge of how Microsoft Windows, SQL/Oracle DB Servers, Networking, and the relevant application work together.   This role will work to maintain version and patch levels, support the installation/patch tool, and otherwise manage the hosted environment as it pertains to production readiness and stability

Key Responsibilities:

  • Responsible for application upgrades, installations, and maintaining patch levels of SaaS customers.  Key stakeholder in environment related issues such as CPU spikes and failed installations/upgrades.
  • Automation Tool & Service validation script/tool owner.  Responsible for enhancements and upkeep.
  • Represent the hosted environment from an application perspective and participate in meetings that involve the future of CC/MDMS/AGA/ALM/SCC (and other software applications that L+G has like GSIS, DA Gateway, etc) to ensure the Hosted Environment is prepared well in advance.  Act as a Liaison between L3, Product Support & Architecture in this regard.  Drive environment testing from an application perspective.
  • A SME from an application perspective in designing the future of the Hosted Environment.  Consulted as environment/system SME during Incident Management.  Relied on to be a SME for monitoring alerts, thresholds, and templates (monitoring template ownership) as it relates to the application.
  • Analyzing performance of Infrastructure and L+G product offering.  Track and trend system performance metrics.
  • Manage the application uninstall/retirement process.
  • Advise on application log management, data archiving, table partitioning, data warehouse management and retention standards.
  • Application configuration SME.
  • Familiar with Application Job Schedulers (Corntab, Windows Tasks Scheduler, MOVEit, and Automic)
  • Assist with CMDB upkeep, certificate management, and ETL data exchange processes for customers with multiple products hosted at the NOC.
  • Hosted Customer portals and dashboard pages/tools oversight.
  • SBS and advanced security knowledge from a system/environment perspective.
  • Knowledge management
    • resource constraints each version and new version of CC has on the Infrastructure
    • What new requirements the CC software has, What customers are bringing back for data, etc
    • CC related Windows Operating System knowledge and which things are needed to make the CC work
  • Knowledge of how Microsoft Windows, SQL/Oracle DB Servers, Networking, and the CC application all tie together and the entire spectrum of how each process works.
  • Supports and adheres to Company’s core values.
  • Performs other duties or responsibilities as assigned or required.
  • Supports and adheres to Company’s Code of Conduct and Ethics Policy.
  • Represents Company in a positive, professional manner when working with both internal and external customers.

Education & Experience

  • Required Minimum Level of Education: Bachelors Degree and 2-5 years of relevant experience.
  • Experience in some or all of the following software programs and operating systems:  Windows, Windows  
  • Server, MS Office, SQL Server, Oracle, Unix/Linux
    RF and/or Networking experience strongly preferred
    Experience in working with solutions involving both software and hardware
    Experience in process definition and design to meet overall business objectives.
    Experience with managing cross-functional highly technical project teams
  • Windows and Unix Scripting Experience
  • Google Cloud Platform Experience is a plus
  • Utility operations experience is a plus

 

A combination of education and experience may be considered.

 

 

Knowledge/Skills/Abilities

 

 

 

  • Ability to participate in weeklong 24/7 On Call rotation.
  • Excellent written and oral communication skills
  • Ability to work within a diverse team
  • Self-starter with the ability to work unsupervised
  • Ability to plan and maintain schedules
  • Excellent problem-solving and analytical abilities
  • Accustomed to working in an environment driven by high standards for service and system delivery
  • Uses leadership skills to resolve a wide range of issues in creative and practical ways to satisfy the customer needs
  • Excellent customer communications and customer service skills
  • Demonstrates good judgment in selecting methods and techniques for solving problems and obtaining solutions
  • Highly adaptable in changing environments
  • Knowledge of complex technical data systems and RF network technologies
  • Understanding of programming logic and the ability to troubleshoot systems by following code

Highly adaptable in a dynamic work environment

 

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

 

Meet the team - see what your future colleagues think of Landis+Gyr as an employer.

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Job Title:  Cloud Operations Analyst

Requisition ID:  16749
Location: 

United States (Remote), US

Workplace Type:  Remote
Career Level:  Experienced
Date Posted:  Nov 13, 2022


Nearest Major Market: Eugene

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