Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents. 

For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape. 

Join us at Landis+Gyr, where we manage energy better! 

In Landis+Gyr we are looking for new colleague who will join our EMEA L1 Support team and provide service to the end users within organisation. As IT Service Desk Support, you will process IT service requests, incidents, you will also manage end users assets, onboarding/offboarding, projects and adherence to compliance activities.  

Your future responsibilities

•    Support, triage, prioritize and resolve incoming helpdesk tickets through the service desk  system where users experience issues with hardware, software, networking and other computer-related technologies.
•    Monitor ticket queues, assign tickets to appropriate internal and external support staff.
•    Ticket will be owned and escalated to comply with SLA’s.
•    Provide prompt, honest, and accurate feedback to customer related inquiries or issues.
•    Logs and tracks calls using service desk ticketing tool, and maintains history records and related documentation.
•    Building workstations, ensures that only licensed software is installed through various reviews and compliance, coordinate hardware/software problems with third party.
•    Ensure end user assets and information are managed and provided timely during onboarding/offboarding process.
•    Coordination of procurement activities that initiates from a service request
•    Contribute to internal documentation and perform administrative tasks on Active Directory (Names, Phone Numbers, Managers, Groups, etc
 

Our expectations

•    Relevant work experience in IT support desk environment min. 2 years
•    Ability to Qualify/Triage/Escalate hardware/software issues
•    Strong customer service, time management, problem solving and documentation skills
•    Good working knowledge of Microsoft operating systems, M365 and Active Directory
•    Technical understanding of VPN solutions (Pulse VPN, AlwaysOnVPN) and exposure to multi-domain, multi-site networks 
•    Familiarity with different hardware, including computers and copiers 

•    Strong communication skills - ability to communicate at all levels of the organization
•    Effective listening, ability to understand others and "can do" attitude

•    Ability to work across cultures with different people and using fluent English skills

We will provide constant support in development, flexibility, friendly/open-minded environment and an attractive flexible benefits scheme - Cafeteria, pension/life insurance contribution, MultiSport membership, flexible working hours, sick days, home office and a great coffee! 

We invite you to join a journey with an energetic team of Landis+Gyr experts and the greatest customers.

#LI-JI1

We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.