Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents. 

For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape. 

Join us at Landis+Gyr, where we manage energy better! 

Key Responsibilities:

• Database queries and detailed investigations to support case management. Hands-on device management, including network configuration, firmware updates, software update support including Command Center, Radio Shop, and Tech Studio updates, field and lab testing support, test script development and execution, AMI lab, and test environment support. The Premium Service Engineer will respond to technical inquiries, provide in-depth support to the customer and project teams, and provide network monitoring and troubleshooting.

• Provide day-to-day operational direction to other Premium Service resources assigned to the project.

• Participate in weekly customer calls supporting the technical issues, including preparation of presentational items.

• Assist customers in support of future planning involving L+G products & services.

• Provide support for PM assigned to the account and keep up to date on technical issues and resolution.

• Lead SGS service activities in support of their assigned customers as well as other L+G customers when required.

• Supports creation of Standard Operating Procedures (SOP) for technical elements of the system that are effective and repeatable Directs and executes system upgrades including the network with new software releases.

• Provide functional and operational enhancement recommendations for the New Product Introduction (NPI) process based on client feedback.

• Directs & implements new firmware, Device Control Word (DCW), and software releases with customer programs.

• Proactively gather all data needed to provide to L3/Engineering before escalating issues.

• Mentor other Premium Service Engineers via training sessions and one-on-one sharing

• Demonstrate Tier 2 knowledge in operational AMI activities and troubleshooting.  Review escalated cases and provide feedback to streamline cases going to L3. 

• Supports and adheres to the Company’s core values.

• Performs other duties or responsibilities as assigned or required.

• Supports and adheres to the Company’s Code of Conduct and Ethics Policy.

• Represent the Company in a positive, professional manner when working with both internal and external customers.

Education & Experience:

Required Minimum Level of Education: Bachelor’s Degree

Required Minimum Years of Experience: 7+ to 10.

Desired Education/Experience:  MSc or MBA preferred, bachelor’s degree in engineering, computer information systems, or related field, plus a minimum of 2 years’ experience in technical support

in the Utility industry or a closely related field. A combination of education, relevant experience, and previous performance will be taken into account in considering candidates for the position.

Knowledge/Skills/Abilities:

Required Skill Set:

            Experience with Windows desktop/server platforms and/or Unix, Microsoft Office products, SQL Server and/or

            Oracle database management and queries, Networking, and Scripting  

            3-year minimum Landis+Gyr AMI product working knowledge (Command Center, MDMS, or Integration),

            as Service Desk engineer, TIE, Integration Analyst, or similar.

            High degree of analytical skills; able to complete methodical root cause analysis   

            Self-motivated, proactive, and able to work under stressful conditions

            Ability to work independently or with a team

            Ability to lead projects

            Ability to multitask and prioritize

            Excellent communication, documentation, and customer service skills

           
Preferred Skill Set:

            Advanced Landis+Gyr AMI product knowledge with 3+ years’ of experience

           Advanced knowledge of Windows desktop/server platforms and/or UNIX, Microsoft Office products,

           SQL Server and/or Oracle database management and queries,Networking, and Scripting

           5 years of experience working on or directly within a Technical Service Desk setting

           Perl, .NET Framework knowledge

 Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of personnel classified as such.

Landis+Gyr is a global leader in energy management solutions, operating in over 30 countries and headquartered in Switzerland.  We are thrilled that you’ve considered Landis+Gyr to be a part of your professional journey.  As a part of the L+G family, employees are offered a comprehensive and competitive package of benefits including medical, dental, and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive.  Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays.  We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage, and a host of other perks to ensure the health, wellness, and enrichment of our team members.

Pay is in the range of $81,400 - $126,800 per year.  The position is eligible for a 401(k) match and consideration for an annual bonus.  The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held.  All candidates are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We stand for a workplace that nurtures growth, fosters connection, and embraces authenticity. We believe that fostering a community that values diversity isn't just a goal; it's a way of life. The real magic? That happens when a group of unique minds comes together – bring yours and #EnergizeYourCareer! 

Thank you!