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Customer/Technical Support Engineer L2

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. Having avoided more than 9 million tons of CO2 in FY 2021 and committed to achieve carbon neutrality by 2030, Landis+Gyr manages energy better – since 1896. 
With sales of USD 1.5 billion in FY 2021, Landis+Gyr employs around 6,500 talented people across five continents.


For our EMEA Customer Service function, we are looking for a technically skilled Service Specialist, L2, to fulfil our local and regional customer service agreements, located in Ostrava, Czech Republic (alternative locations: Prague, Bratislava)

As Service Specialist for system software (head-end systems for advanced energy metering solutions, namely Converge), you provide in-depth support for technical issues which are escalated from the Service Desk/L1 teams. You will act as an interface between customer service teams, sales engineers and our internal experts from R&D, Project & Product Management, and provide support to customers and sales engineers on the best use of our products.


In this key role, you will:

  • Be responsible for providing high quality Level 2 customer service for Landis + Gyr customers together with internal stakeholders
  • Resolve known and unknown problems with the best ability, case escalation to more senior members of the team, or L3, as appropriate
  • Provide information regarding customer incident for R&D (L3) to be able to initiate problem management
  • Focus on root-cause analysis to resolve a problem
  • Use remote access systems for investigation and troubleshooting on customer consent
  • Provide work-around, technical notes and Knowledge Articles


We would like to welcome someone who can bring in:
Technical degree/education, e.g. Technician, BSc or equivalent
Experience in SW and HW Engineering or in the area of Technical Customer Support
Ability to determine the source of a problem and find an effective solution
Hands-on and customer-focused approach
Strong communication and presentation skills in English and Czech/Slovak

...andpassion for sustainability and eagerness to contribute to our mission to help the world manage energy better!


Our behaviours, approaches, actions and results are determined by our shared company VALUES:
Customer Intimacy, Uncompromising Performance, Innovative Technology, Entrepreneurial Spirit and Sustainable Impact


With us you can enjoy:
MultiSport membership, employer contribution to your private life/pension insurance, cafeteria budget, 25+3 days to relax and recharge, annual bonus based on company's financial performance, home office option, access to Linked Learning world of trainings, internal knowledge sharing, company events and more.


Meet us/About us

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you. Click apply now.


Job Title:  Customer/Technical Support Engineer L2

Requisition ID:  16746

Ostrava, CZ

Workplace Type:  Hybrid
Career Level:  Experienced
Date Posted:  Sep 6, 2022

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