Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. With sales of USD 1.7 billion in FY 2022, Landis+Gyr employs over 7,000 talented people across 30 countries and five continents.

For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.

Join us at Landis+Gyr, where we manage energy better - since 1896.

Key responsibilities include the following: 

• Support the Program Team in deployment & support of Landis + Gyr's AMI solution(s).

• Support System Acceptance Testing (SAT) for new customer deployments / upgrades

• Lead creation of standard operating procedures and solutions for technical elements of the system that are effective and repeatable

• Adhere to formal change control processes

• Knowledge of two-way AMI technology, from head-end software to the field endpoints.

• Ensure Service Now tickets are fully documented and resolved or escalated to appropriate support tier, within SLA guidelines

• Proactively follow through on all technical issues to ensure items are addressed accurately and promptly

• Support software installation activities for new releases and provide post-implementation support.

• Act as the liaison to the other business units within Landis+Gyr, as needed, to resolve and follow through on issues / defects.

Mandatory skills:

• Strong technical & analytical skills - ability to do complete methodical root cause analysis and troubleshooting technical issues

• Highly adaptable in a dynamic work environment

• Accustomed to working in an environment driven by high standards for service and system delivery

• Excellent team player - self-starter with the ability to work unsupervised

• Ability to plan and maintain schedules

• Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions

• Knowledge of Oracle/SQL Server/PostgreSQL database

• Excellent written and oral communication skills

• Self-motivated, proactive, able to work under time constrained conditions

• Demonstrate customer focus with proven ability to resolve customer issues appropriately

• Strong customer communication and service skills

• Knowledge of RF Mesh / wireless /networking/ communication technologies

• Experience with Windows desktop/server platforms and Linux/Unix  

• Experience with Hardware Security Modules/Load balancers is a plus

• Ability to multitask and prioritize

• Ability to travel to customer sites – ~ 50%

 
Qualifications--Education, Experience, Knowledge, Skills & Abilities Required

• B.E./B/Tech. (Electronics and Communications/Computer Science/IT) from a four-year college or university degree from a technical institution.  Six plus years successful performance in a customer service or technical support related position in communication technology related field including independent travel and customer contact.  Knowledge of software operating systems, networking, and applications.  Experience with utility operations, AMI operations is a plus.

• 10+ years of Industry experience

• Energy Utility operations experience is a plus

• Experience in working with solutions involving both software and hardware

• Excellent communication skills - ability to interact with end-users a must.

 
Technical Requirements:

• Microsoft Windows, Linux/Unix, Database (Oracle/MS SQL/PostgreSQL)

• Hardware Security Modules/Load Balancers is a plus

• Wireless Communication/RF/Broadband Communication technologies, IP suite

• Knowledge of .NET Framework/IIS is a plus

PowerShell/Bash/Shell scripting is a plus

As a part of the Landis+Gyr family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive.  Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays.  We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members. 

Pay is in the range of XY per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held.  All candidates are encouraged to apply. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.