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Senior Engineer, Technical Support

Landis+Gyr is a leading global provider of integrated energy management solutions for the utility sector. Offering one of the broadest portfolios, we deliver innovative and flexible solutions to help utilities solve their complex challenges in Smart Metering, Grid Edge Intelligence and Smart Infrastructure. With sales of USD 1.7 billion in FY 2019, Landis+Gyr employs approximately 5,500 people in over 30 countries across five continents, with the sole mission of helping the world manage energy better. More information is available at the Landis+Gyr website landisgyr.com

 

 

 

Key Purpose / Areas of Responsibility

Key Purpose / Areas of Responsibility

 

Key Purpose of Role: 

The Senior Core Support engineer provides in-depth support for technical issues, which are escalated from CRM & ServiceNow by Customer during the ATR phase of the project. These technical issues may/will be critical in nature, time consuming, and require expertise of the product and services.

The Senior Core Support engineer is responsible for driving these technical issues to resolution, fully documenting the resolution, and cross training peers/Program teams. Senior Core Support engineer works directly with other departments within the organizations, such as Development, Engineering, Software Quality Assurance (SQA), and Product Management. Candidate is required to have in-depth knowledge of the Company software and hardware products, company business and our customers’ business functions, and superior customer service and troubleshooting skills.

MDMS is a technical Product and complex in nature. It requires good SQL and Unix skills. Candidate should be able to write complex SQL queries, run day to day Unix commands and should be able to read packages and Procedures. Having database knowledge is a plus.

Areas of Responsibility / Tasks:

  • Ensure Customer Relationship Management (CRM) / ServiceNow cases are fully documented and resolved or escalated to Development within Service Level Agreement (SLA) guidelines
  • Provide root cause analysis & trouble shooting for the product support issues.

 

  • Provide support on weekends/holidays (if needed) for Critical and High severity issues
  • Install system releases
  • Good knowledge in SQL, Unix, Python and javascripts. Oracle DB knowledge is a plus.
  • Well versed with ITIL practices and Protocols from support background.
  • Should have prior knowledge in deployment, Implementation, performing disaster recovery activities.
  • Comfortable to work in rotational shifts.

 

 

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you. Click apply now.

Job Title:  Senior Engineer, Technical Support

Location: 

Noida, UP, IN

Requisition ID:  4522
Date Posted:  Sep 15, 2021

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