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Engineer, NOC Operations

Landis+Gyr is a leading global provider of integrated energy management solutions for the utility sector. Offering one of the broadest portfolios, we deliver innovative and flexible solutions to help utilities solve their complex challenges in Smart Metering, Grid Edge Intelligence and Smart Infrastructure. With sales of USD 1.7 billion in FY 2019, Landis+Gyr employs approximately 5,500 people in over 30 countries across five continents, with the sole mission of helping the world manage energy better. More information is available at the Landis+Gyr website landisgyr.com

 

 

Key Purpose of Role: 

 

The primary job function for this position is to provide first line incident management support for internal and external customers using ITIL-based practices and procedures to provide best in class technical service support.

This position has the potential of taking calls 50% of the day.

Primary responsibilities include incident management that will come from monitoring the Landis+Gyr devices and networks or directly from customer inquiries.

This position is responsible for troubleshooting the incident and escalating to the correct personnel within Customer Operations. Additionally this role performs as the communication hub for Customer Operations.

Notifications and updates on issues are provided by the NOC on a daily basis throughout each shift via Microsoft Teams

 

 

Areas of Responsibility / Tasks:

 

  • Monitoring of electronic devices, radios and/or other hardware or software offerings as part of a managed service or data hosting customer agreement.
  • Troubleshooting and sustaining/improving managed service RF and IP network capabilities through the use of various monitoring tools and applications. 
  • Receives and resolves incident requests from internal and external customer inquiries by providing support via the telephone, e-mail, etc.
  • Each shift (Morning, Evening) will be responsible for communicating via Microsoft teams.
  • Logs, accurately tracks and documents all incidents in call tracking database, CRM.
  • Escalates incidents in accordance with the NOC procedures.
  • Acts as communication nucleus for all of Customer Operations including incident management responsibilities.
  • Maintains individual education plan with goals to achieve.
  • Represents Company in a positive, professional manner when working with both external and internal customers.
  • Supports and adheres to Company’s Code of Conduct and Ethics Policy.  
  • Performs other duties as assigned or required.

 

 

Functional Competencies

 

Methodologies, Technologies, Professional Knowledge

 
 

Personal Computer skills

 

Proficient with Microsoft Office Suite

 

UNIX

 

Write and execute SQL and Oracle queries

 

Technical Troubleshooting

 

Data analysis

 

Ability to effectively communicate both verbally and in writing.

 

 

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you. Click apply now.

Job Title:  Engineer, NOC Operations

Location: 

Noida, UP, IN

Requisition ID:  3886
Date Posted:  May 1, 2021

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