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Cloud Operations Analyst

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents

For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape. 

Join us at Landis+Gyr, where we manage energy better! 

 

Key Responsibilities

  • Automation Tool & Service validation script/tool owner.  Responsible for enhancements and upkeep.
  • Represent the hosted environment from an application perspective and participate in meetings that involve the future of CC/MDMS/AGA/ALM/SCC (and other software applications that L+G has like GSIS, DA Gateway, etc) to ensure the Hosted Environment is prepared well in advance.  Act as a Liaison between L3, Product Support & Architecture in this regard.  Drive environment testing from an application perspective.
  • A SME from an application perspective in designing the future of the Hosted Environment.  Consulted as environment/system SME during Incident Management.  Relied on to be a SME for monitoring alerts, thresholds, and templates (monitoring template ownership) as it relates to the application.
  • Analyzing the performance of Infrastructure and L+G product offerings.  Track and trend system performance metrics.
  • Manage the application uninstall/retirement process.
  • Advise on application log management, data archiving, table partitioning, data warehouse management, and retention standards.
  • Application configuration SME.
  • Familiar with Application Job Schedulers (Corntab, Windows Tasks Scheduler, MOVEit, and Automic)
  • Assist with CMDB upkeep, certificate management, and ETL data exchange processes for customers with multiple products hosted at the NOC.
  • Hosted Customer portals and dashboard pages/tools oversight.
  • SBS and advanced security knowledge from a system/environment perspective.
  • Knowledge management
    • resource constraints each version and new version of CC has on the infrastructure.
    • What new requirements the CC software has, what customers are bringing back for data, etc.
    • CC-related Windows Operating System knowledge and which things are needed to make the CC work.
  • Knowledge of how Microsoft Windows, SQL/Oracle DB Servers, Networking, and the CC application all tie together and the entire spectrum of how each process works.
  • Supports and adheres to the Company’s core values.
  • Performs other duties or responsibilities as assigned or required.
  • Supports and adheres to the Company’s Code of Conduct and Ethics Policy.
  • Represent the company in a positive, professional manner when working with both internal and external customers.

Knowledge, Skills, and Abilities

  • Excellent written and oral communication skills
  • Excellent problem-solving and analytical abilities
  • Accustomed to working in an environment driven by high standards for service and system delivery.
  • Excellent customer communications and customer service skills
  • Demonstrates good judgment in selecting methods and techniques for solving problems and obtaining solutions.
  • Highly adaptable in changing environments
  • Knowledge of complex technical data systems and RF network technologies
  • Understanding of programming logic and the ability to troubleshoot systems by following code.
  • Highly adaptable in a dynamic work environment

Accountabilities

  • Responsible for application upgrades, installations, and maintaining patch levels of SaaS customers.
  • Key stakeholders in environment-related issues such as CPU spikes and failed installations/upgrades.
  • Ability to participate in weeklong 24/7 On-call rotation.
  • Ability to work within a diverse team.
  • Self-starter with the ability to work unsupervised.
  • Ability to plan and maintain schedules.
  • Uses leadership skills to resolve a wide range of issues in creative and practical ways to satisfy the customer needs.
  • Decisions have a moderate effect on business. 

Education and Experience

  • Bachelor's degree
  • 2 - 5 + years of experience Is required
  • Experience in some or all of the following software programs and operating systems:  Windows, Windows Server, MS Office, SQL Server, Oracle, Unix/Linux
  • RF and/or Networking experience is strongly preferred.
  • Experience in working with solutions involving both software and hardware.
  • Experience in process definition and design to meet overall business objectives.
  • Experience with managing cross-functional highly technical project teams.
  • Windows and Unix Scripting Experience 
  • Google Cloud Platform Experience is a plus.
  • Utility operations experience is a plus.
  • A combination of education and experience may be considered.

 

 

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of personnel classified as such.

 

 

Landis+Gyr is a global leader in energy management solutions, operating in over 30 countries and headquartered in Switzerland.  We are thrilled that you’ve considered Landis+Gyr to be a part of your professional journey.  As a part of the L+G family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k) retirement plan featuring a generous company match incentive.  Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays.  We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.

 

Pay is in the range of $57,100 - $78,550 per year.  The position is eligible for a 401(k) match and consideration for an annual bonus.  The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held.  All candidates are encouraged to apply.

 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

 

 

We stand for a workplace that nurtures growth, fosters connection, and embraces authenticity. We believe that fostering a community that values diversity isn't just a goal; it's a way of life. The real magic? That happens when a group of unique minds comes together – bring yours and #EnergizeYourCareer! 

 

Job Title:  Cloud Operations Analyst

Requisition ID:  19983
Location: 

Lenexa, KS, US

Workplace Type:  Hybrid
Career Level:  Experienced
Date Posted:  Jun 27, 2024

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