Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. With sales of USD 1.7 billion in FY 2022, Landis+Gyr employs over 7,000 talented people across 30 countries and five continents.
For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.
Join us at Landis+Gyr, where we manage energy better - since 1896.

Key Responsibilities

• Manage daily network device discovery process.
• Manage daily meter discovery process.
• Manage daily meter exception population and disposition accordingly.
• Monitor Head End System events and communicate with the project team and Network Operations Center in a timely manner.
• Work with the Program & Project Managers to ensure all planned deliverables are achieved according to schedule.
• Employ system monitoring principles.
• Participate in joint Landis+Gyr/Customer project meetings and provide status updates as required.
• Participate in development of Managed Service reporting applications and reports.
• Analyze and respond to system reports, conduct testing, triage failures, and dispatch repair crews as needed.
• Resolve and/or direct customer inquiries to the respective project team and or managed services team member. Work with the appropriate Landis+Gyr staff and customer contact accordingly.
• Represent the company in a positive, professional manner when working with both external and internal customers.
• Forward applicable CILs, CSAs, & RFCs to the customer.
• Performs other duties or responsibilities as assigned or required.
• Supports and adheres to the Company’s core values.
• Company Values
• Supports and adheres to the Company’s core values.
• Performs other duties or responsibilities as assigned or required.
• Supports and adheres to the Company’s Code of Conduct and Ethics Policy.
• Represent the Company in a positive, professional manner when working with both internal and external customers.

Knowledge, Skills, and Abilities

• Strong computer skills with experience with MS Project, Excel, Word & TEAMs.
• Knowledgeable in SQL Developer and UNIX operating system
• Effective interpersonal and communication skills.
• Experience troubleshooting RF Network.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to work independently as well as in a team environment.

Accountabilities

• Little to no decision-making required.
• Act as a liaison for Customer Service, Technical Support, and internal and external Fortis project teams.

Education and Experience

• Associate degree in electronics, computer science, and/or 5 years of industry-related experience.
• 2+ yrs. experience in technical customer service/support roles.
• AMR/AMI system and utility industry experience strongly preferred.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of personnel classified as such.

Landis+Gyr is a global leader in energy management solutions, operating in over 30 countries and headquartered in Switzerland.  We are thrilled that you’ve considered Landis+Gyr to be a part of your professional journey.  As a part of the L+G family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k) retirement plan featuring a generous company match incentive.  Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays.  We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.

Pay is in the range of $67,100 - $100,287 per year.  The position is eligible for a 401(k) match and consideration for an annual bonus.  The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held.  All candidates are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you. Click apply now.