Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents. 

For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape. 

Join us at Landis+Gyr, where we manage energy better! 

Job Summary

The Field Service Representative I's objective is to provide technical service expertise to improve the customers' effective use of Company solutions and to correct any system performance issues for new or expanding systems through the proactive technical review of system performance including troubleshooting. Works with system design to meet customer requirements as well as assisting with defining installation strategies. Communications of changes in Company solutions to facilitate required customer change. On-site training in installation and system operations. Demonstrated competence in Company solutions through self-training including passing competency requirements. Pre-site inspections and coordination of technical data gathering. Technical presentations directed toward training, maintenance, system support, and operations.

Key Responsibilities

•    Provides secondary support to Company customer service and the customer with system performance issues.
•    Provides assistance to customers in implementation, operation, training, and problem resolution.
•    Responds to all customer inquiries in a timely manner and follows through to a successful resolution.
•    Conducts pro-active system reviews to ensure the operation of Company solution is optimal at each customer site during the implementation or initial phase of a system roll-out.
•    Completes detailed trip reports and documentation of customer-related activities into Customer Relationship
•    Management (CRM), and prompts filing of expense reports.
•    Provides management reports that identifies problems encountered by customers with the objective of providing continuous improvement information back to Company customer service, training and engineering.
•    Travels when appropriate both domestically and internationally.
•    Creates effective customer relationships through appropriate on-site and off-site entertainment
•    Performs commissioning of Company substation equipment.

Company Values

•    Supports and adheres to Company’s core values. 
•    Performs other duties or responsibilities as assigned or required. 
•    Supports and adheres to Company’s Code of Conduct and Ethics Policy. 
•    Represents Company in a positive, professional manner when working with both internal and external customers.

Knowledge, Skills, and Abilities

•    Personal Computer knowledge
•    Familiarity with Microsoft Office Suite
•    Keyboard/typing skills
•    Ability to effectively communicate both verbally and in writing.

Accountabilities

•    Little to no decision-making required
•    Expected Travel: Up to 75%
•    Must have strong orientation toward providing customer satisfaction, establishing and maintaining effective process that ensure a reliable effective Company solution at multiple customer locations.
•    Business travel requires a personal credit card with a limit sufficient to cover Company's standard two-week reimbursement cycle

Education and Experience

•    Bachelor's degree (BA/BS) from a four-year college or university or 2 year degree from a technical institution.
•    2 to 5 years successful performance in a customer service or technical support related position in an electronic technology related field including independent travel and customer contact. Combination of experience in lieu of education. Experience with utility operations, Automatic Meter Reading (AMR) operations, Radio Frequency (RF) systems is a plus. 
•    Must have a valid driver's license.

 Working Conditions/Physical Requirements/Safety/PPE/OHSAS:  

•    Working Conditions: Typical indoor office environment with the majority of time spent sitting and working on a computer using keyboard, mouse, and monitor.  Occasional use of other devices such as: phone, copier/printer/fax, etc.  
  
•    Driving Status:  
   
•    Physical Requirements: Typical office setting. Required to stand; walk; crouch; or handle objects. Lift and/or move up to 10 pounds.  Ability to sit and view computer screen for long periods of time. The ability to see, hear, & speak in English. Reasonable accommodations provided for individuals with disabilities to perform the essential functions.  
   
•    Personal Protection Equipment/Other OHSAS-18001 Safety Requirements: Ensure the continued efforts and assist in achieving annual goals of health, safety, and environmental policies. Must be current with available OSHA/Safety Training provided by the Company. If required, must be able to work while wearing safety equipment such as hard hats, work boats, gloves, hearing protection, and others.    
  
•    Additional Requirements of Job (if any):  
  
 

Landis+Gyr is a global leader in energy management solutions, operating in over 30 countries and headquartered in Switzerland.  We are thrilled that you’ve considered Landis+Gyr to be a part of your professional journey.  As a part of the L+G family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k) retirement plan featuring a generous company match incentive.  Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays.  We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.
 
Pay is in the range of $51,100 - $76,604 per year.  The position is eligible for a 401(k) match and consideration for an annual bonus.  The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held.  All candidates are encouraged to apply.
 
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We stand for a workplace that nurtures growth, fosters connection, and embraces authenticity. We believe that fostering a community that values diversity isn't just a goal; it's a way of life. The real magic? That happens when a group of unique minds comes together – bring yours and #EnergizeYourCareer!