Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. With sales of USD 1.7 billion in FY 2022, Landis+Gyr employs over 7,000 talented people across 30 countries and five continents.

For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.

Join us at Landis+Gyr, where we manage energy better - since 1896.

Based to Gent, the customer service co-ordinator'missions are  :

• Customer Order Processing

• Compare order to agreed quotation (if applicable).
• Enter order into SAP system.
• Vet order entry detail to minimise risk of incorrect product being produced.
• Apply for new part numbers, tariffs, label drawings etc as required.
• Obtain regular updated schedules from customers in relation to call-off agreements.

• Contract Management

• Have in depth understanding of contractual obligations & Company liabilities to the customer including delivery requirements, liquidated damages, batch sizes etc…
• Ensure contract liabilities are minimised
• Circulate and file all relevant contract correspondence as necessary.
• Communicate with Account Managers on relevant issues that impact on performance of the contract.
• Liaise & communicate with customer to ensure all their issues are understood and managed in an appropriate manner.

• Order Management

• Place purchase order for finished customer product with the appropriate external supply company ie. Celestica
• Expedite product from supply factory to meet customer requirements, in particular on-time delivery.
• Resolve all issues in relation to supply of finished product, escalating to the Account Manager if necessary.

• Office Systems / Processes / Reports

• Co-ordinate all office systems including customer / general correspondence filing and archiving (ensuring data is easily accessible as required).
• Provide and work to a set procedure for each designated contract.
• Prepare all required customer and management reports on time.
• Record, process and manage all customer complaints ensuring that “open” complaints are notified to the Account Manager if not dealt with in the correct timescale as detailed in the company procedures.
• Provide administrative support for other business areas as require

The candidate should be educated to a minimum of HNC / HND level within a Business related subject (or demonstrate relevant skill, knowledge and experience to perform role).

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