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Technical Product Specialist I

Landis+Gyr is a leading global provider of integrated energy management solutions for the utility sector. Offering one of the broadest portfolios, we deliver innovative and flexible solutions to help utilities solve their complex challenges in Smart Metering, Grid Edge Intelligence and Smart Infrastructure. With sales of USD 1.4 billion in FY 2020, Landis+Gyr employees approximately 5,000 people in over 30 countries across five continents, with the sole mission of helping the world manage energy better. More information is available at the Landis+Gyr website


The Product Specialist serves as an initial escalation point for technical issues that are complex in nature which are escalated from the program support teams. The position provides in-depth technical support by working across departments including Development, Engineering, SQA, Product Management, and Project Management. The Technical Product Specialist is responsible for driving a resolution to these issues and fully documenting the resolution in CSM.  If technical issues cannot be resolved, the Product Specialist is empowered to gather sufficient detailed technical information, then escalate to Engineering. In addition, the position requires customer service skills to support company solutions for Landis + Gyr customers.


Key Responsibilities

  • Own testing in environments and test lab to support the deployment organization.
  • Create relevant use case scenarios and appropriate solutions to demonstrate how the GridStream, Meter Data Management, Advanced Grid Analytics, or Advanced Load Management systems operates and supports improvements to the customer-facing test suite.
  • Support System Integration Testing (SIT) for new customer deployments.
  • Lead creation of standard operating procedures and solutions for technical elements of the system that are effective and repeatable.
  • Adhere to formal change control processes.
  • Ensure CSM tickets are fully documented and resolved or escalated to appropriate support level within SLA guidelines.
  • Proactively follow through on all technical issues worked to ensure items are addressed accurately and promptly.
  • Support software installation activities for new releases and provide post-implementation support.
  • Test and support beta versions of software and identifies gaps in technical documentation such as release notes.
  • Participate in response teams for root cause analysis of system problems identified in the deployment of company solutions.
  • Act as the liaison to the other business units within Landis+Gyr, as needed, to resolve and follow through on issues / defects.


Education and Experience

  • Bachelor of Science in Engineering or Computer Science degree required
  • Experience in working with solutions involving both software and hardware 
  • Utility operations experience is a plus


Knowledge, Skills, and Abilities

  • Strong analytical skills: able to complete methodical root cause analysis and troubleshoot technical issues
  • Experience with Oracle or SQL Server database a plus
  • Highly adaptable in a dynamic work environment
  • Accustomed to working in an environment driven by high standards for service and system delivery
  • Excellent team player: self-starter with the ability to work unsupervised
  • Ability to plan and maintain schedules  
  • Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions
  • Demonstrate customer focus with proven ability to resolve customer issues appropriately
  • Strong customer communication and service skills
  • Experience with wireless technologies is a plus
  • Background in software quality testing desired
  • Utility domain knowledge preferred
  • Experience with Windows desktop/server platforms and/or Unix, Networking and Scripting is a plus
  • Knowledge of Application Server architecture in using WebLogic, WebSphere, or similar class server systems.
  • Ability to perform Web service/Rest API testing using SOAP UI.
  • Ability to write PL/SQL queries to extract, correct, or update customer data in11g and Oracle 12c databases.
  • Strong skills in troubleshooting Unix based application issues.
  • Ability to resolve configuration related problems.
  • Ability to Assist Deployment and development staff in debugging application defects.
  • Excellent written and oral communication skills
  • Ability to multitask and prioritize
  • Ability to travel approximately 10%.
  • Self-motivated and proactive, able to work under stressful conditions


EOE AA M/F/Vet/Disability VEVRAA Federal Contractor


If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you. Click apply now.

Job Title:  Technical Product Specialist I


Alpharetta, GA, US

Requisition ID:  14984
Date Posted:  Jun 22, 2022

Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta

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