Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. Having avoided more than 9 million tons of CO2 in FY 2021 and committed to achieve carbon neutrality by 2030, Landis+Gyr manages energy better – since 1896. 
With sales of USD 1.5 billion in FY 2021, Landis+Gyr employs around 6,500 talented people across five continents.

General Summary:

The Technical Implementation Engineer I serves as an initial escalation point for technical issues that are complex in nature which are escalated from the program support teams. The position provides in-depth technical support by working across departments including Development, Engineering, SQA, Product Management, and Project Management. The Technical Implementation Engineer is responsible for proactively driving a resolution to these technical issues, fully documenting the resolution in CRM, and cross-training other departments.  If technical issues cannot be resolved, the Technical Implementation Engineer I is expected to gather sufficient detailed technical information before escalating to the Engineering/Tier IV team. In addition, the position requires strong customer service skills and knowledge of utility business functions to support the Technical Implementation Manager with the deployment of company solutions for customers.

Primary Responsibilities:

•        Own and sustain software test environments, hardware devices and testing lab to support the deployment organization.

•        Develop subject matter expertise in two-way electric AMI technology, from head-end software to hardware endpoints deployed in the field.

•        Gain expertise in the use of troubleshooting tools and deployment procedures of our evolving Smart Grid solutions.

•        Document and train other team members on tools, procedures and troubleshooting methods.

•        Lead and assist investigations via videoconferencing/calls/emails with customers to resolve technical problems.

•        Support System Acceptance Testing (SAT) for new customer deployments

•        Support Product Configuration Approval (PCA) testing to validate that manufactured device samples meet the configurations required by customers.

•        Provide on-call support outside of working hours as a technical resource on a rotational basis.

•        Adhere to formal change control processes.

•        Ensure ServiceNow tasks are documented and resolved or escalated to appropriate support tier, within SLA guidelines.

•        Proactively follow through on all technical issues worked to ensure items are addressed accurately and promptly.

•        Support software installation or hardware commissioning activities for new releases and provide post-implementation support.

•        Participate in response teams for root cause analysis of system problems identified in the deployment of company solutions.

•        Act as the liaison to the other business units within Landis+Gyr, as needed, to resolve and follow through on issues / defects. 

Education and Experience (include required Certifications, if any):

•        Bachelor of Science degree required.

•        Experience or Coursework on Networking, IT, Computer Engineering, Electrical Engineering, Software Engineering is a plus.

•        Experience in a technical role working with solutions involving both software and hardware is a plus.

•        Utility operations experience is a plus.

•        Background in software quality testing is desired.

Knowledge, Skills and Abilities:

•        Strong analytical skills and ability to complete methodical root cause analysis and troubleshoot technical issues is required.

•        A strong inclination to gain technical skills in different domains and knowledge of Landis+Gyr technologies is required.

•        Must be inclined to learn and work on tasks independently as well as to seek help when needed.

•        Being adaptable in a dynamic, hybrid and team-based work environment is required.

•        Must be an excellent team player and self-starter with the ability to work unsupervised.

•        Ability to plan, prioritize and multi-task effectively is required.  

•        Excellent written and oral communication skills.

•        Self-motivated, proactive, able to work under stressful conditions when required.

•        Strong customer communication and service skills.

•        Fundamental IT and Networking knowledge of concepts such as IP Addressing, DNS, DHCP is highly desired.

•        Experience with Oracle or SQL Server database is a plus.

•        Experience with Windows server platforms, Unix, and Scripting knowledge is a plus.

•        Knowledge of wireless technologies is a plus.

•        Utility domain knowledge is a plus.

•        Ability to travel up to 50%

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of personnel so classified.

Landis+Gyr is a global leader in energy management solutions, operating in over 30 countries and headquartered in Switzerland.  We are thrilled that you’ve considered Landis+Gyr to be a part of your professional journey.  As a part of the L+G family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k) retirement plan featuring a generous company match incentive.  Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays.  We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.

Pay is in the range of $61,600 - $89,305 per year.  The position is eligible for a 401(k) match and consideration for an annual bonus.  The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held.  All candidates are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you. Click apply now.