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Premium Service Engineer I

Landis+Gyr is a leading global provider of integrated energy management solutions for the utility sector. We’ve been an innovator in metering technology since 1896, shortly after the invention of electricity generation. 125 years later, we continue to lead the industry with solutions that help utilities solve complex challenges in Smart Metering, Grid Edge Intelligence, and Smart Infrastructure.
 
Our company is made up of over 5,000 people across 30 countries, driven by the common mission to help the world manage energy better.  With regional headquarters in Alpharetta, GA and locations across the U.S., we offer excellent benefits, career development opportunities, and a hybrid work environment where employees can work remotely up to two days per week.
 
More information is available at the Landis+Gyr website landisgyr.com
 

The Premium Service Engineer I provides in-depth remote support for technical issues which are assigned by the customer.  These technical issues are critical in nature and generally time consuming and/or above the level of expertise in the Service Desk.  The Premium Service Engineer I is responsible for driving resolution to technical issues, engaging other departments when applicable, and fully documenting the resolution in CRM.  If technical issues cannot be resolved, the Premium Service Engineer I is expected to gather sufficient detailed technical information before escalating to the Tier 2 team. The position requires strong customer service and communication skills and knowledge of utility business functions to support the other team members with the support of company solutions for customers. Occasional travel other locations may be required.

 

Key Responsibilities
•    Database queries and detailed investigations to support case management. Hands-on device management, including network configuration, firmware updates, software update support including Command Center, Radio Shop, and Tech Studio updates, field and lab testing support, test script development and execution, AMI lab and test environment support. The Premium Service Engineer will respond to technical inquiries, provides in-depth support to the customer and project teams, and provides network monitoring and troubleshooting.
    Supports and adheres to Company’s core values.
    Performs other duties or responsibilities as assigned or required.
    Supports and adheres to Company’s Code of Conduct and Ethics Policy.
    Represents Company in a positive, professional manner when working with both internal and external customers.

 

Education and Experience

Required Minimum Level of Education: Bachelors Degree
Required Minimum Years of Experience: 1+ to 2

Desired Education/Experience:  Bachelor’s degree in engineering, computer information systems, or related field, plus a minimum of 2 years’ experience in technical support in the Utility industry or a closely related field. A combination of education, relevant experience, and previous performance will be taken into account in considering candidates for the position

 

Knowledge, Skills and Abilities
Required Skill Set:
Experience with Windows desktop/server platforms and/or Unix, Microsoft Office products, SQL Server and/or Oracle database management and queries, Networking, and Scripting
3-year minimum Landis+Gyr AMI product working knowledge (Command Center, MDMS, or Integration), as Service Desk engineer, TIE, Integration Analyst, or similar. 
High degree of analytical skills; able to complete methodical root cause analysis
Self-motivated, proactive, able to work under stressful conditions
Ability to work independently or with a team
Ability to lead projects
Ability to multitask and prioritize
Excellent communication, documentation, and customer service skills
    
Preferred Skill Set:
Advanced Landis+Gyr AMI product knowledge with 3+ years’ experience 
Advanced knowledge with Windows desktop/server platforms and/or UNIX, Microsoft Office products, SQL Server and/or Oracle database management and queries, Networking, and Scripting
5 years of experience working on or directly with in a Technical Service Desk setting
Perl, .NET Framework knowledge


EOE AA M/F/Vet/Disability VEVRAA Federal Contractor

 

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you. Click apply now.

Job Title:  Premium Service Engineer I

Location: 

United States (Remote), US

Requisition ID:  14465
Date Posted:  Jun 23, 2022


Nearest Major Market: Eugene

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