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Program Manager

Landis+Gyr is a leading global provider of integrated energy management solutions for the utility sector. Offering one of the broadest portfolios, we deliver innovative and flexible solutions to help utilities solve their complex challenges in Smart Metering, Grid Edge Intelligence and Smart Infrastructure. With sales of USD 1.7 billion in FY 2019, Landis+Gyr employs approximately 5,500 people in over 30 countries across five continents, with the sole mission of helping the world manage energy better. More information is available at Landis+Gyr website landisgyr.eu

Landis+Gyr is seeking an experienced Program Manager who will be responsible for overall daily planning and execution of Landis+Gyr service contracts and ownership of client relationship for delivery of any new products or solutions available from Landis+Gyr. The Program Manager is responsible for all Landis+Gyr customer interface, sub-contracts, subsequent new business expansion build out, operations and maintenance of the network. The Program Manager is able to effectively interact with all levels of the customer organization to whom Landis+Gyr delivers its services or obtains utility subcontracted services in support of that contract. The Program Manager prepares and submits annual operations budgets, delivers the pro forma revenue stream, supervises on-site personnel and coordinates the activities of sub-contractor and customer personnel assigned to the contract. The role is accountable for customer satisfaction which is driven by strong execution of contract(s) to deploy technical smart grid solutions for customers.   This includes analysis and reporting of the financial performance of the program, weekly status reporting, and hands-on management of the efforts of the program team to meet the contractual requirements.  The Program Manager will manage multiple projects within the scope of a customer account or surrounding region and will have oversight responsibilities for matrixed project teams that involve multiple projects and assigned resources.  Significant time will be spent working closely with the customer to develop program schedules, program management plans, deployment plans, materials forecasts and other plans.  The role requires significant leadership and will be seen as a leader and proven mentor as well as someone who is a trusted, collaborative partner with our customers while managing customer expectations.  The position also requires someone who possesses seasoned skills and business acumen to lead sizeable programs.    

 

Primary Statement of Duties

Provide leadership, guidance and coaching to members of the program team
Acts as the principal customer interface and widely recognized as a trusted, collaborative partner with the customer and other stakeholders
Proven leader capable of communicating complex technical details to a wide variety of customer stakeholder groups
Conduct periodic performance reviews of program team and provide feedback
Lead and direct resources to fulfill all contractual obligations, performance levels, and service levels for one or more complex customer programs
Initiate, plan, execute, control, ensure final customer acceptance of assigned customer programs
Coordinate all the activities of the team and indirect support resources to ensure all aspects of the project are managed exceptionally well and quality deliverables are produced and agreed upon with program stakeholders
Drive issues to resolution independently or via other company resources and manage customer expectations appropriately
Responsible for reporting and controlling the financial health of programs including budgeting and forecasting
Manage a program's scope, schedule, and cost while managing risk
Ensure all internal stakeholders (Finance, Sales, Operations, Product Management, executives) are apprised of status, KPIs, issues, and risks and are aligned and fully engaged with the program
Demonstrated ability to drive operational improvements
Represent the company in a professional manner in sales activities
Perform other tasks or requests as required

Supports and adheres to Company's core values. Performs other duties or responsibilities as assigned or required. Supports and adheres to Company's Code of Conduct and Ethics Policy. Represents Company in a positive, professional manner when working with both internal and external customers.

 

Education and Experience

Required Minimum Level of Education: Bachelors Degree
Required Minimum Years of Experience: 7+ to 10

Desired Education/Experience: A BS degree in electrical, network, systems, RF, computer, business or related disciplines or Project Management Professional (PMP) certification coupled with relevant experience are preferred.


10+ years of project management or technical support experience in an electronic technology related field or an equivalent combination of education and experience .
Individual must possess and demonstrate excellent knowledge of and competency in project management processes, including planning tasks and allocating resources, risk management, issues management, as well as communication skills, technical skills and ability to manage multiple tasks on a daily basis.
Individual must be fluent in project management software and management tools, such as Microsoft Project, Excel and Word.
A combination of education and experience may be considered

 

Required/Desired Certifications (if any): PMP Certification

 

Knowledge, Skills and Abilities

10+ years of experience in Project Management or a similar multi-disciplined business environment leading and managing a customer account.
Requires interpersonal, written, and oral communications skills to interact with utility customers, potential utility customers, contractors organizations, and local community agencies.
Must possess the abilities to work with a broad spectrum of people from customer, senior management team, to the entry level worker.
The ability to coordinate, schedule and prioritize the activities of the Supervisors/leads and other personnel within the scope of the contract team and involved in complex and multi-discipline activities is a must.
Ability to effectively communicate both verbally and in writing.
Ensures assigned program(s) remain on schedule, on budget, and within scope.
Solid understanding and experience working with utilities and large organizations.
Ability to work within a matrix organization and lead resources that may or may not be dedicated to the project(s) as well as ability to develop key business unit relationships (Legal, Product Management, Sales, Finance, Supply Chain, R&D)
Drives stakeholder engagement and executive leadership alignment.
Ability to define processes, resources, capabilities, and integration points for new solutions to be delivered.
Possesses strong negotiation, facilitation, and consensus building skills.
Can use influence to ensure indirect resources support the assigned project(s) when required.
Possesses strong business acumen - P&L and financial skills including ability to forecast revenues/expenses and drive additional revenue opportunities.
Strong ability to resolve conflicts and diffuse tense situations with customers.
Communicates with ease up and down an organization, with well-developed written, verbal, and interpersonal skills.
Advanced knowledge and use of MS Office suite of applications including MS Project.

 

This is a customer-facing position in New Jersey.  Travel will be 80% if employee doesn't live in the area as they will have to be with the customer Monday through Friday.  

 

EOE AA M/F/Vet/Disability VEVRAA Federal Contractor


 

 

Meet us/About us

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you. Click apply now.

 

Job Title:  Program Manager

Location: 

US

Requisition ID:  4403
Date Posted:  Jun 10, 2021

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