Key Purpose of Role: 

The primary job function for this position is administering the Nagios monitoring application, writing, editing and implementing code for Nagios monitors, as well as performing enhancements and upgrades to the Nagios monitoring tool/process.  Additionally, this role will perform automation, scripting, data analysis, case investigation and routine tasks as assigned.

Possessing intermediate product knowledge and a strong technical background, the Nagios Engineer delivers solutions for challenging application, system, and service related issues. 

Areas of Responsibility / Tasks:

• Administer Nagios Application

• Performs automation, scripting, data analysis, case investigation and routine tasks as assigned

• Able to create, edit and troubleshoot custom scripts

• Ability to code procedural languages, specifically PERL

• Works independently 80%+ of the time.

• Ability to work special events during the weekends (Maintenances, Disaster Recovery Exercises, Application Upgrades and Installs)

• Triage, diagnose and escalate incidents to other support groups; responsible for sharing knowledge for all escalated incidents

• Logs, accurately tracks and documents all work within ticketing system, Customer relationship management (CRM).

• Able to resolve customer complaints via phone, email, and CRM

• Perform Nagios upgrades, patches and recommend process enhancements

• Ability to create and implement Nagios monitors

Skill set requirements:

• Understanding of programming logic and the ability to troubleshoot systems by following code

• Intermediate to advanced perl scripting skillset for extending core Nagios functionality and implementing plugins

• Experience designing and implementing dynamic monitoring systems

• Ability to multi-task

• Strong written and oral communication skills

• Ability to work independently or with a team

• Write and execute SQL and Oracle queries

• Data analysis

• Scripting/Programming

• Technical troubleshooting

• Self-motivated

• Strong customer service skills

• Excellent phone etiquette

• Strong sense of urgency to resolve or escalate issues

Required Experience

• Experience with procedural languages such as Perl, Microsoft PowerShell, PhP, ColdFusion, Shell, PLSQL.

• Familiar with new technologies in machine learning and works to implement new solutions for monitoring.

• 1 - 3 years experience with Nagios monitoring engine.

• Experience designing and implementing monitoring alerts for extensive infrastructure environments (Hosts, Network devices and services).

• Experience with the following software programs: Windows, Windows Server Environment, Microsoft Office, SQL Server, Oracle, UNIX, Sun Solaris or related programs.

• Experience with general PC hardware, communication devices, and/or networking.

• Experience with troubleshooting and creating scripts.

• Experience with case creation and management using ticketing software.

• RF experience desirable.

• Utility operations experience is a plus.