Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents. 

For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape. 

Join us at Landis+Gyr, where we manage energy better! 

Key responsibilities include the following: 

• Support the Program Team in deployment & support of Landis + Gyr's AMI solution(s).

• Support System Acceptance Testing (SAT) for new customer deployments / upgrades

• Lead creation of standard operating procedures and solutions for technical elements of the system that are effective and repeatable

• Adhere to formal change control processes

• Knowledge of two-way AMI technology, from head-end software to the field endpoints.

• Ensure Service Now tickets are fully documented and resolved or escalated to appropriate support tier, within SLA guidelines

• Proactively follow through on all technical issues to ensure items are addressed accurately and promptly

• Support software installation activities for new releases and provide post-implementation support.

• Act as the liaison to the other business units within Landis+Gyr, as needed, to resolve and follow through on issues / defects.

Mandatory skills:

• Strong technical & analytical skills - ability to do complete methodical root cause analysis and troubleshooting technical issues

• Highly adaptable in a dynamic work environment

• Accustomed to working in an environment driven by high standards for service and system delivery

• Excellent team player - self-starter with the ability to work unsupervised

• Ability to plan and maintain schedules

• Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions

• Knowledge of Oracle/SQL Server/PostgreSQL database

• Excellent written and oral communication skills

• Self-motivated, proactive, able to work under time constrained conditions

• Demonstrate customer focus with proven ability to resolve customer issues appropriately

• Strong customer communication and service skills

• Knowledge of RF Mesh / wireless /networking/ communication technologies

• Experience with Windows desktop/server platforms and Linux/Unix  

• Experience with Hardware Security Modules/Load balancers is a plus

• Ability to multitask and prioritize

• Ability to travel to customer sites – ~ 50%

 
Qualifications--Education, Experience, Knowledge, Skills & Abilities Required

• B.E./B/Tech. (Electronics and Communications/Computer Science/IT) from a four-year college or university degree from a technical institution.  Six plus years successful performance in a customer service or technical support related position in communication technology related field including independent travel and customer contact.  Knowledge of software operating systems, networking, and applications.  Experience with utility operations, AMI operations is a plus.

• 10+ years of Industry experience

• Energy Utility operations experience is a plus

• Experience in working with solutions involving both software and hardware

• Excellent communication skills - ability to interact with end-users a must.

 
Technical Requirements:

• Microsoft Windows, Linux/Unix, Database (Oracle/MS SQL/PostgreSQL)

• Hardware Security Modules/Load Balancers is a plus

• Wireless Communication/RF/Broadband Communication technologies, IP suite

• Knowledge of .NET Framework/IIS is a plus

PowerShell/Bash/Shell scripting is a plus

We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.