Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. With sales of USD 1.7 billion in FY 2022, Landis+Gyr employs over 7,000 talented people across 30 countries and five continents.
For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.
Join us at Landis+Gyr, where we manage energy better - since 1896. 
 

Product / Application Support Profile - Landis+ Gyr (Noida) 

About Company: Landis+Gyr, is a publicly listed, multinational corporation with 45 subsidiary companies in over 30 countries and headquarters in Zug, Switzerland. Landis+Gyr makes meters and related software for electricity and gas utilities. 

Location – Noida 

Shift timings: 24*7 Rotational shifts 

Cab: Pick & Drop 

Required : Excellent Communication skills

Key Purpose of Role:

The Product Support Specialist provides in-depth support for technical issues, which are escalated from the Service Desk/L1/Program teams during OTA & ATR phase of the project. These technical issues are critical in nature, time consuming, above the level of expertise in the Service Desk/L1/Program teams, etc.   

The Product Support Specialist is responsible for driving these technical issues to resolution, fully documenting the resolution, and cross training the Service Desk/L1/Program teams. Product Support works directly with other departments within the organizations, such as Development, Engineering, Software Quality Assurance (SQA), and Product Management. The Product Support Specialist is required to have in-depth knowledge of the Company software and hardware products, company business and our customers’ business functions, and superior customer service and troubleshooting skills. 

Areas of Responsibility / Tasks: 

• Ensure Customer Relationship Management (CRM) tasks are fully documented and resolved or escalated to Development within Service Level Agreement (SLA) guidelines 

• Provide root cause analysis &trouble shooting for the product support issues. 

• Provide on call support for 12 hours (0600 to 1800 hrs IST) on rotational basis 

• Install system releases 

• Custom training for the Service Desk/L1/Program teams 

• Should be well versed with ITIL practices and Protocols. Looking for people from support background. 

• Should have prior knowledge in Deployment, Implementation, performing Disaster Recovery activities. 

• Should be comfortable to work in Shifts. 

Functional Competencies  

Analytical Skills  

Oracle database/SQL queries  

Utility domain knowledge (preferred)  

Scripting (preferred)  

Hosting Solution: IIS & Cloud Infrastructure understanding

Experience with Windows desktop/server platforms and/or Unix, Networking and Scripting is a plus 

Wireless technologies experience is a plus  

Data Analysis  

Technical Troubleshooting  

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