Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents. 

For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape. 

Join us at Landis+Gyr, where we manage energy better! 

The Senior Core Support engineer provides in-depth support for technical issues, which are escalated from CRM & ServiceNow by Customer during the ATR phase of the project. These technical issues may/will be critical in nature, time consuming, and require expertise of the product and services.

The Senior Core Support engineer is responsible for driving these technical issues to resolution, fully documenting the resolution, and cross training peers/Program teams. Senior Core Support engineer works directly with other departments within the organizations, such as Development, Engineering, Software Quality Assurance (SQA), and Product Management. Candidate is required to have in-depth knowledge of the Company software and hardware products, company business and our customers’ business functions, and superior customer service and troubleshooting skills.

MDMS is a technical Product and complex in nature. It requires good SQL and Unix skills. Candidate should be able to write complex SQL queries, run day to day Unix commands and should be able to read packages and Procedures. Having database knowledge is a plus.

Areas of Responsibility / Tasks:

Ensure Customer Relationship Management (CRM) / ServiceNow cases are fully documented and resolved or escalated to Development within Service Level Agreement (SLA) guidelines

Provide root cause analysis & trouble shooting for the product support issues.

Provide support on weekends/holidays (if needed) for Critical and High severity issues

Install system releases

Good knowledge in SQL, Unix, Python and javascripts. Oracle DB knowledge is a plus.

Well versed with ITIL practices and Protocols from support background.

Should have prior knowledge in deployment, Implementation, performing disaster recovery activities.

Comfortable to work in rotational shifts.

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