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Technical lead, Cloud Operations

Landis+Gyr is a leading global provider of integrated energy management solutions for the utility sector. Offering one of the broadest portfolios, we deliver innovative and flexible solutions to help utilities solve their complex challenges in Smart Metering, Grid Edge Intelligence and Smart Infrastructure. With sales of USD 1.7 billion in FY 2019, Landis+Gyr employs approximately 5,500 people in over 30 countries across five continents, with the sole mission of helping the world manage energy better. More information is available at the Landis+Gyr website landisgyr.com

 

 

 

 

Key Purpose / Areas of Responsibility

Key Purpose / Areas of Responsibility

 

Key Purpose of Role: 

 

The primary job function for this position is administering the Nagios monitoring application, writing, editing and implementing code for Nagios monitors, as well as performing enhancements and upgrades to the Nagios monitoring tool/process.  Additionally, this role will perform automation, scripting, data analysis, case investigation and routine tasks as assigned.

 

Possessing intermediate product knowledge and a strong technical background, the Nagios Engineer delivers solutions for challenging application, system, and service related issues. 

 

Areas of Responsibility / Tasks:

 

  • Administer Nagios Application
  • Performs automation, scripting, data analysis, case investigation and routine tasks as assigned
  • Able to create, edit and troubleshoot custom scripts
  • Ability to code procedural languages, specifically PERL
  • Works independently 80%+ of the time.
  • Ability to work special events during the weekends (Maintenances, Disaster Recovery Exercises, Application Upgrades and Installs)
  • Triage, diagnose and escalate incidents to other support groups; responsible for sharing knowledge for all escalated incidents
  • Logs, accurately tracks and documents all work within ticketing system, Customer relationship management (CRM).
  • Able to resolve customer complaints via phone, email, and CRM
  • Perform Nagios upgrades, patches and recommend process enhancements
  • Ability to create and implement Nagios monitors

Skill set requirements:

  • Understanding of programming logic and the ability to troubleshoot systems by following code
  • Intermediate to advanced perl scripting skillset for extending core Nagios functionality and implementing plugins
  • Experience designing and implementing dynamic monitoring systems
  • Ability to multi-task
  • Strong written and oral communication skills
  • Ability to work independently or with a team
  • Write and execute SQL and Oracle queries
  • Data analysis
  • Scripting/Programming
  • Technical troubleshooting
  • Self-motivated
  • Strong customer service skills
  • Excellent phone etiquette
  • Strong sense of urgency to resolve or escalate issues

 

 

 

 

 

 

 

 

Functional Competencies

 

Functional Competencies

 

 

Methodologies, Technologies, Professional Knowledge

Level[?]

Business

relevance [?]

Basic

Advanced

Expert

Low

  

 

medium

high

Microsoft Windows and MS Office Applications

 

 

 

 

 

 

Perl, Microsoft PowerShell, PhP, ColdFusion, Shell

 

 

 

 

 

Experience with Nagios monitoring engine

 

 

 

 

 

 

Microsoft CRM Knowledge

 

 

 

 

 

 

Relational data base and SQL queries

 

 

 

 

 

 

Experience designing and implementing monitoring alerts for extensive infrastructure environments (Hosts, Network devices and services)

 

 

 

 

 

 

Excellent communications and presentation skills

 

 

 

 

 

 

 

 

 

 

Experience

Experience

 

Professional Experience (years) [?]

3 - 6 yrs. of work experience

2 – 4 yrs. of relevant work experience in the desired technical skill set

 

 

 

Behavioral Competencies

 Behavioral Competencies

 

Proficiency Level [?]

Fundamental

Proficient

Advance

Expert

FUNCTIONAL EXPERTISE

 

 

 

 

CUSTOMER FOCUS

 

 

 

 

COMMUNICATION

 

 

 

 

ACCOUNTABILITY

 

 

 

 

CREATIVITY & INNOVATION

 

 

 

 

INFLUENCE & PERSUASION

 

 

 

 

STRATEGIC THINKING

 

 

 

 

NETWORKING & RELATOINSHIP MANAGEMENT

 

 

 

 

DEVELOPING PEOPLE

 

 

 

 

 

 

 

 

 

Qualifications and Additional Requirements

 

Bachelor's Degree in Engineering

 

Proven ability to multi-task

 

Strong interpersonal and communication skills, ability to work independently or with a team.

 

 

 

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you. Click apply now.

Job Title:  Technical lead, Cloud Operations

Location: 

Noida, UP, IN

Requisition ID:  5963
Date Posted:  Oct 21, 2021

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