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Customer Quality Engineer

Landis+Gyr is a leading global provider of integrated energy management solutions for the utility sector. Offering one of the broadest portfolios, we deliver innovative and flexible solutions to help utilities solve their complex challenges in Smart Metering, Grid Edge Intelligence and Smart Infrastructure. With sales of USD 1.4 billion in FY 2020, Landis+Gyr employees approximately 5,000 people in over 30 countries across five continents, with the sole mission of helping the world manage energy better. More information is available at Landis+Gyr website landisgyr.eu

Purpose and Objective
The Customer Quality Engineer is responsible for: 
-    Acting as per the customer quality management processes, contributing to improve them
-    Managing CAPAs and be customer facing on quality cases, ensuring quality-and-fast responses and that TAT (turn-around time) targets are achieved
-    CAPAs/8D and related KPIs reporting
-    Supporting CRM (L1 L2 L3) process improvements and providing governance for related performance management
-    Executing analysis of CRM calls, field returns and internal testing results to promote products reliability improvement initiatives
-    Supporting the adherence, monitoring and analysis of customer contracts warranty clauses
-    Implementation of lessons learning and best practices sharing to continuously improve products and processes.
-    Ensuring that the processes described in the Integrated Management Systems (IMS) and process house are followed.
-    Identification, evaluation, and mitigation of risks.
-    Contribute to the risk management process to minimize NCC 
-    Support customer tenders and bid process.
-    Provide guidance for technical, legal and regulatory compliance
-    Provide Internal auditing to support local IMS and customer supplier quality audits. 
-    Ability to manage and direct multi-function internal teams and suppliers in the execution of CAPA resolution.
-    Any additional duties required as part of the role


Key Performance Indicators
-    Customer satisfaction
-    Quality-and-fast responses to customers complaints (TAT) and reporting
-    Risk identification and mitigation


Areas of Responsibility/Accountability
-    Quality complaints response and problems solving
-    Product reliability performance tracking 
-    Lessons Learning for improvements


Experience Required
-    Tracked record of experience in a quality role, customer facing preferred
-    Experience in HW, FW, SW and devices/solutions application for industrial systems
-    Experience in customer facing roles, especially in problem solving, services/technical support or commercial interfaces
-    Firm knowledge of quality tools and methods, and their application (8D/Problem solving, FMEA, DMAIC, 6-Sigma, risk management)
-    Performance management: KPIs tracking, analysis and reporting.
-    Continuous improvement activities proposition and implementation for processes and products quality.
-    Ability to work autonomously, lead/act cross-functionally and communicate across the organization
-    Possible travel across countries and continents worldwide.


Professional Qualifications
-    Degree or equivalent in engineering, Electrical Engineering, Electronics, Physics, Material Science or Chemistry
-    Six Sigma Green Belt and Project Management skills 


Meet us/About us

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you. Click apply now.


Job Title:  Customer Quality Engineer


Manchester, GB

Requisition ID:  9644
Date Posted:  Nov 22, 2021

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