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Customer Support Engineer

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. Having avoided more than 9 million tons of CO2 in FY 2021 and committed to achieve carbon neutrality by 2030, Landis+Gyr manages energy better – since 1896. 
With sales of USD 1.5 billion in FY 2021, Landis+Gyr employs around 6,500 talented people across five continents.

 

We have an opportunity available for a Customer Support Engineer who will provide 2nd Level technical product support services to external and internal customers.  The responsibilities include: 

Customer Support

 

  • Provide support during the end-to-end testing and production operation phases for customers
  • Understand customer requirements and provide advice to appropriately tailor metering product solutions
  • Communicate customer requirements to Product Managers

 

Product Performance

 

  • Monitor the performance of L+G metering products in use and provide feedback to Product Managers
  • Support the quality improvement process, by monitoring component and product quality, internally and externally
  • Utilise technical experience to identify meter requirements and test processes
  • Technical problem solving and investigation of customer issues, using the Issue Tracking tool (Dynamics365 - CRM) moving to ServiceNow in coming months

 

Product Testing

 

  • Review product test coverage in development, manufacture and refurbishment processes to ensure designated customer requirements are sufficiently covered
  • Report product status, risks and observations to Product Management to ensure the appropriate course of action can be agreed

 

Sales Support

 

  • Provide technical product support to sales teams
  • Support demonstrations of metering products

 

Customer training

 

  • Contribute to training material for metering products
  • Support training sessions and demonstrations to customers. 

 

Industry Interface

 

  • Contribute knowledge and experience to product development

 

Collaboration

 

  • Co-operate and co-ordinate with Program Management, Product Management and GRD teams
  • Co-operate and co-ordinate across L+G sites (leverage synergies and best practices)
  • Appropriate interfacing with quality management and process improvement (quality focus and continuous improvement)

 

Technical consultancy and support

 

  • Attend customer meetings and prepare appropriate documentation and presentations
  • Contribute to the provision of meter technical documentation

 

 

Skills and knowledge

 

Measurement and meter application
Communication Technologies within metering
Microsoft tools (Windows 10, MS Teams & MS Office tools)
IT & Computer infrastructure (Test environment)
Testing (define cases, create documents, execution)
Documentation, test specification
Lab equipment
Analytical and systematic skills
Test tools
Quality Management
Good interpersonal skills
Ability to work effectively both as part of a team and independently
Problem Solving
Attention to Detail
Flexibility and adaptability
Ability to build effective relationships with customers

 

Experience

 

Engineer with experience of the metering industry - degree or equivalent in electrical engineering or telecoms and a technical background
History of managing and working as part of a team but also ability to work independently in the field
Involved in teams solving customers’ problems
Experience in multi-cultural environment
#LI-AA1

 

 

Meet us/About us

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you. Click apply now.

 

Job Title:  Customer Support Engineer

Requisition ID:  14988
Location: 

Manchester, GB

Workplace Type:  On-site
Career Level:  Experienced
Date Posted:  Sep 14, 2022

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