Are you passionate about delivering exceptional customer service? We're looking for a Customer Service Co-Ordinator to support our external customers and Account Managers. In this role, you'll manage customer orders from start to finish, ensuring accuracy and highest levels of customer satisfaction. 

If you thrive in a fast-paced environment, and enjoy working collaboratively, this is the perfect opportunity for you. 

Why You'll Love This Role: 

• Customer Focus: Be the go-to person for customers, ensuring smooth order processing and delivering excellent customer service every step of the way. 

• Collaborative Environment: Work with Account Managers, suppliers, and internal teams to exceed customer expectations. 

• Global Exposure: Manage import, export and letter-of-credit documentation for related customers. 

• Growth & Development: Contribute to process improvements and reporting, while developing your skills within supply chain management. 

Key Responsibilities: 

• Receive, validate, and process customer purchase orders in an accurate and timely manner. 

• Resolve order-related issues and escalate to Account Managers when necessary. 

• Place purchase orders with third-party manufacturing partners. 

• Work cross-functionally with suppliers and internal teams to monitor, schedule, and maintain customer delivery schedules. 

• Communicate effectively with customers and Account Managers to meet performance standards. 

• Ensure all customer deliveries are dispatched on-time, with correct shipping documentation and invoices. 

• Manage import/export paperwork and Letters of Credit. 

• Support monthly reporting and audit compliance requirements. 

What Success Looks Like: 

• Delivering outstanding customer service (orders processed and delivered on time) 

• Maintaining up-to-date master data to ensure accurate customer information at all times. 

• Timely and accurate reporting on key metrics (incl. on-time delivery, order compliance, and invoicing). 

• Supporting continuous improvement activities. 

What We’re Looking For: 

• Experience in customer service, ideally within a supply chain or manufacturing environment. 

• Commercial awareness regarding order management and adherence to standard terms, with a high level of proficiency in SAP order management (essential). 

• Proficiency in Microsoft Office. 

• Ability to work cross-functionally, with internal and external colleagues and customers 

• Strong attention to detail, communication, and organisational skills. 

 Join Our Team: 

If you’re ready for a role where your contributions matter, apply today and join a supportive, customer-focused team!