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Customer Account Representative

Landis+Gyr is the leading global provider of integrated energy management solutions for the utility sector. Offering one of the broadest portfolios, we deliver innovative and flexible solutions to help utilities solve their complex challenges in smart metering, grid edge intelligence and smart infrastructure. With sales of USD 1.8 billion, Landis+Gyr employs approximately 6,000 people in over 30 countries across five continents, with the sole mission of helping the world manage energy better.

 

 

The Customer Account Representative is responsible for acting as primary interface with customers, deployment teams, managed service programs, partners, distributors, agents and sales department relative to the order management daily business as assigned.  

 

Receives, enters and manages all orders for assigned customers in accordance with governing contract terms as applicable.
Work with assigned customers prior to purchase order submission to ensure correct part numbers, pricing and terms are stated in accordance with governing contract or L+G terms and conditions.
Track status of assigned customer orders from receipt through delivery and answer any direct inquiries.
Answer OFT department telephone as assigned.
Coordinates with Senior Customer Account Representative or OFT Team Manager on exceptions to order status, shipping dates, prices, product availability and back orders.
Communicates all changes order to assigned customer, partner, distributor, agent or sales proactively. 
Works daily with assigned distributors, agents, program teams and sales team to provide additional support as needed within the scope of responsibilities for the OFT.
Provide back up support for other customer account representatives as necessary.
Complete set up process for new customers and maintain customer master data as assigned.
Daily facilitation of customer Support Agreements.
Set up and maintain Customer Management Relationship (CRM) system to include all assigned customer information including current data, customer activities, and sales opportunities.
Prepare customer quotes from standard price lists.
Communicate and perform order management activities relative to customer RMA's.
Work to ensure positive relations with customers, partners, employees and the public.
Supports and adheres to Company’s core values.
Performs other duties or responsibilities as assigned or required.
Supports and adheres to Company’s code of conduct and Ethics Policy.  
Represents Company in a positive, professional manner when working with both internal and external customers.

 

Required Level of Education:  High School Diploma/Equivalent
Required Years of Experience:  2+ to 5

Desired Education/Experience:  2-year Associates degree in applicable field or equivalent with on the job experience in a customer service or equivalent field.  


Strong keyboard and computer skills including proficiency in MS Office applications (PowerPoint, Word, Excel, Access).  
Experience with order entry systems, software/systems conversion and providing customer support via phone is a plus.  

Excellent people skills and professionalism for customer communications.  
Strong aptitude towards learning and understanding technical products and services.  The ability to troubleshoot, problem solve and react promptly to customer requests.  
Excellent organization and time management skills.
Excellent relationship building and management skills.


EOE  AA  M/F/Vet/Disability  VEVRAA  Federal Contractor

 

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you. Click apply now.

Job Title:  Customer Account Representative

Location: 

Lafayette, IN, US

Requisition ID:  1761
Date Posted:  Feb 20, 2021


Nearest Major Market: Lafayette

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