About Us

At Landis+Gyr, we don’t just manage energy — we lead the transformation toward a smarter and more sustainable energy future.

With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents we empower utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics. Our teams are shaping the digital energy era by developing innovative technologies that drive decarbonization, grid modernization, and real-time energy insights. Join us at Landis+Gyr, where we manage energy better!

This role is part of Landis+Gyr’s EMEA (Europe, Middle East & Africa) business, which is expected to become an independent company under new ownership by mid-2026, subject to customary regulatory approvals. Joining now means contributing to an exciting phase of transformation — helping shape the future organization while remaining connected to Landis+Gyr’s global values and standards throughout the transition.

Luna – which became a part of Landis+Gyr effective by 2022 - is the leading provider of smart metering devices for electricity, water and heat and associated software solutions for Turkey with headquarter located in Cigli - Izmir. As of today, Luna is the giving service to local and international customers with more than 650 employees within two facilities and improving its products by R&D Center located in Izmir.

We are looking for a L2 Support Specialist to join our manufacturing organization in Cigli/Izmir. This role plays a key part to support all relevant L2 incidents, problems, change and service requests, relating to infrastructure, collaboration, security, or any other relevant areas of CS support.

Key Responsibilities:

Operations

•    Streamlined resolution of all L2 Client-Services relevant tickets
•    Strong focus on documentation, compliance, and communication
•    Escalation and management of incidents, problems, change and service requests
•    Ownership of KB articles relating to Client Services
•    Granted elevated rights to support complex issues in the areas of infrastructure (Infra SPOC) or other
•    Global Support relating to L2 tickets
•    Providing localized IT support as and when required. 
•    May provide local expertise when dealing with vendors in non-Client Service areas

Projects/Continuous Improvement

•    Look for new opportunities to improve the operational effectiveness of the End User Compute environment
•    Be competent to support global, regional, and country level IT projects 
•    Increase the quality of the documentation and communication relating to SPOC areas within CS
•    Continuous review and optimization of the existing processes in cooperation with other IT functions
•    Support projects owned by other global functions 

Documentation/Governance

•    Process alignment to ITIL (including, change, Incident, and problem) and work with other functional teams for alignment.  
•    Follow existing processes, policies, and procedures. Review existing ones and where current ones are insufficient suggest optimizations.

Corporate Citizenship

•    Manage Energy Better: Consciously drive for continuous improvement in reusing, recycling, or reducing waste
•    Maintain awareness of identified and potential health and safety, quality and environmental aspects within the workplace and their impact, including the reporting of any accidents/incidents/near misses or hazards
•    Act responsibly to meet the objectives/requirements at the appropriate level as described in the Health, Safety and Injury Management Responsibilities Policy

Qualifications:

•    Bachelor’s degree in computer science, business administration, electronic engineering or similar, or relevant industry experience
•    “Senior” Service Desk experience 
•    Good understanding in ITIL methodology.
•    Working with global service desk systems, like ServiceNow
•    Microsoft certifications highly regarded

We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.