Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents. 

For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape. 

Join us at Landis+Gyr, where we manage energy better! 

Purpose and Objective
The Customer Quality Engineer is responsible for: 
Acting as per the customer quality management processes, contributing to improve them
Managing CAPAs and customers facing on quality cases, ensuring quality-and-fast responses and that TAT (turn-around time) targets are achieved
CAPAs/8D and related KPIs reporting
Supporting CRM (L1 L2 L3) process improvements and providing governance for related performance management
Executing analysis of field returns and internal testing results to promote products reliability improvement initiatives
Supporting contracts warranty clauses analysis
Implementation of lessons learning and best practices sharing to continuously improve products and processes
Identification, evaluation, and mitigation of risks

Required Experience
Experience in a quality role, customer facing preferred
Experience in HW, FW, SW and devices/solutions application for industrial systems
Experience in customer facing roles, specially in problem solving, services/technical support or commercial interfaces
Firm knowledge of quality tools and methods, and their application (8D/Problem solving, FMEA, DMAIC, 6-Sigma, risk management)
Continuous improvement activities proposition and implementation for processes and products quality.
Ability to work autonomously, lead/act cross-functionally and communicate across the organization

Educational / Professional Qualifications:
Required Minimum Level of Education: Bachelor, Master preferred
Degree in engineering, Electrical Engineering, Electonics, Physics, Material Science, Chemistry or related areas
Six Sigma Green Belt and Project Management skills as differentiation
Advanced English
 

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