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Data Analyst II

Landis+Gyr is a leading global provider of integrated energy management solutions for the utility sector. We’ve been an innovator in metering technology since 1896, shortly after the invention of electricity generation. 125 years later, we continue to lead the industry with solutions that help utilities solve complex challenges in Smart Metering, Grid Edge Intelligence, and Smart Infrastructure.

 

Our company is made up of over 5,000 people across 30 countries, driven by the common mission to help the world manage energy better.  With regional headquarters in Alpharetta, GA and locations across the U.S., we offer excellent benefits, career development opportunities, and a hybrid work environment where employees can work remotely up to two days per week.

 

More information is available at the Landis+Gyr website landisgyr.com

The Data Analyst II provides standard operational support for the customer. This includes standard database operations and predictive data analysis. Responsible for monitoring the daily processes of the database function; delivers and troubleshoots database operations and meter level data management.  Coordinates with other Data Analyst Subject Matter Experts (SMEs) and the Service Desk for escalation of issues as necessary.

 

Primary Statement of Duties

  • Provides operational data support for internal and external customers.
  • Writes SQL queries to analyze data and generate, monitor and maintain informational reports.
  • Supports meter level monitoring; provides meter data analysis and troubleshoots issues on a daily basis.
  • Monitors performance metrics (stales, read performance, billing, etc.) for issues and troubleshoots as necessary.
  • Is familiar with and supports 2 or more Company products (1-way, 2-way RF, DHES, CC, etc.).
  • Works closely with the Radio Frequency (RF) Technicians to maintain high network performance and meet customer Service Level Agreements (SLAs).
  • Assists with inventory management and database updates for equipment changes (meters, modules, collectors, concentrators).
  • Proactively analyzes meter and reads data to identify issues and resolve, minimizing customer impact. 
  • Provides reports as necessary per customer requirements.
  • Generates reports and exception handling for customer billing.
  • Escalates issues as necessary to other Data Analyst SMEs and the Service Desk.
  • Assists in data discrepancy trouble shooting and resolution. 
  • Makes recommendations for standard metrics, reporting and service improvement, collaborating with other Data Analysts.
  • Acts as an instrumental communication point between Company and customers representatives, maintaining a communication channel for database functions and analysis.
  • Provides after hours support as necessary.
  • Communicates issues and potential resolutions to management as necessary.
  • Coordinates and completes small technical projects for the customer and/or the Centralized Data Operations team.
  • Works independently 85% of the time.
  • Maintains individual professional development plan with associated goals.
  • Supports and adheres to Company's core values
  • Perform other duties or responsibilities as assigned or required
  • Supports and adheres to Company's Code of Conduct and Ethics Policy.
  • Represents Company in a positive, professional manner when working with both internal and external customers.

 

Education and Experience
Required Level of Education: Bachelor's Degree
Required Years of Experience: 2+ to 5

 

Desired Education/Experience

  • At least 3 years of related experience is preferred (data analysis, ad-hoc queries and customer support).
  • Bachelor's Degree in computer science or related field; an equivalent combination of education and experience will be acceptable. Windows server experience is required; UNIX experience is preferred. 
  • Bachelor’s in management information systems (MIS) or Computer Information Systems (CIS) is preferred. 
  • Experience with scripting is beneficial.
  • Experience communicating, verbal and written, with a variety of audiences (customers, peers and management).
  • Proven ability to multi-task.

 

Knowledge, Skills and Abilities

  • Personal Computer skills
  • Proficient with Microsoft Office Suite 
  • Keyboard/typing skills 
  • Ability to effectively communicate both verbally and in writing. 
  • Write and execute SQL and Oracle queries
  • Data analysis
  • Problem solving, technical troubleshooting and analytical abilities.
  • Self-motivated

 

EOE AA M/F/Vet/Disability VEVRAA Federal Contractor

 

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you. Click apply now.

Job Title:  Data Analyst II

Location: 

Colorado Springs, CO, US

Requisition ID:  9482
Date Posted:  Nov 16, 2021


Nearest Major Market: Colorado Springs

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