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Customer Service Engineer HW

Landis+Gyr is a leading global provider of integrated energy management solutions for the utility sector. Offering one of the broadest portfolios, we deliver innovative and flexible solutions to help utilities solve their complex challenges in Smart Metering, Grid Edge Intelligence and Smart Infrastructure. With sales of USD 1.4 billion in FY 2020, Landis+Gyr employs approximately 5,000 people in over 30 countries across five continents, with the sole mission of helping the world manage energy better. More information is available at Landis+Gyr website landisgyr.eu.


For our Customer Service Department at the company headquarters in Cham, we are looking for a highly motivated Customer Service Engineer for Hardware. In this position you provide customer support with focus on field devices (testing, configuring, installing and trouble shooting). In addition you are managing technical "clean-up" to optimize communication remotely and in the field. As a Customer Service Engineer for Hardware you will have a key role in different phases:


Sales / Maintenance Phase:

  • Support Engineer in technical design of field installations
  • Support the execution of tests according to test plan and help to resolve any issues found
  • Set up lab tests for specific customer or market requirements
  • Support sales and Project team to clarify technical questions and verify suggested implementations
  • Build up test devices for sales or training purposes
  • Support qualification of new Firmware releases, fixes and suggestions for issue solving
  • Support or execution of remote Smart Meter Firmware update
  • Responsible to handle Hardware service contract, Follow-up and problem solving
  • Software support for local settings or local readings
  • Contribute to define tests on device and system solution level for new product releases/versions and trials 
  • Take part in service actions like spare parts delivery or problem solving from older devices


Deployment / Rollout phase:

  • Support customers in best practice for installation and clean-up in the field
  • Provide field installation training to installation companies and customers
  • Responsible for field installation quality control and possible problem solving 
  • Responsible for clean-up operations and technical support during project
  • Coordinate/perform trouble shooting and clean-up during roll-out process
  • Responsible for claim handling from field installations
  • Trouble shooting, problem analysis and resolution (onsite and in lab – reproduction of issues etc)
  • Support Sales and 1st Level in technical issues


To be successful in this position, the following skills and experience are required:

  • A technical degree/education, e.g. Electrician
  • Proven track record as a Hardware Engineer or in the area of Technical Customer Support 
  • Preferably experience in telecommunication technologies and/or Metering devices
  • A passion for sustainability and eagerness to contribute to our mission to help the world manage energy better
  • The ability to determine the source of a problem and find an effective solution
  • A hands-on and customer-focused approach
  • Strong communication and presentation skills (both in English and German, French is a plus)


Interested? Join us on the road to success! If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you. Be part of manage energy better together. Click apply now.

Job Title:  Customer Service Engineer HW


Cham, ZG, CH

Requisition ID:  6162
Date Posted:  Oct 17, 2021

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