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Technical Implementation Manager

Landis+Gyr is a leading global provider of integrated energy management solutions for the utility sector. We’ve been an innovator in metering technology since 1896, shortly after the invention of electricity generation. 125 years later, we continue to lead the industry with solutions that help utilities solve complex challenges in Smart Metering, Grid Edge Intelligence, and Smart Infrastructure.

 

Our company is made up of over 5,000 people across 30 countries, driven by the common mission to help the world manage energy better.  With regional headquarters in Alpharetta, GA and locations across the U.S., we offer excellent benefits, career development opportunities, and a hybrid work environment where employees can work remotely up to two days per week.

 

More information is available at the Landis+Gyr website landisgyr.com

The Technical Implementation Manager delivers the Company Gridstream Advanced Metering Infrastructure (AMI) solution to the Company’s customers using a structured deployment project lifecycle to ensure quality in our delivery. While working closely with a program deployment team, this role evaluates client business processes, consults with clients on technical feasibility and integration of processes utilizing the AMI solution, implements appropriate system configurations, features and services for optimal system and network performance, and validates system quality to achieve client acceptance and satisfaction.

 

Expected Travel: Up to 75%

 

Primary Statement of Duties

  • Works with customer requirements to propose technical solutions.
  • Acts as primary technical resource that collaborates with the client throughout a deployment project and partners with a customer to develop requirements and propose technical solutions.
  • Performs customer system integration planning and implementation.
  • Ensures network equipment meets customer technical specifications.
  • Ensures network and software configurations meet customer technical requirements.
  • Troubleshoots network and software performance problems and proposes remedy options.
  • Provides functional and operational enhancement recommendations into the New Product Introduction (NPI) process based on client feedback.
  • Directs & executes network rebalancing/optimization plans.
  • Directs & implements new firmware, Device Control Word (DCW), and software releases with customer programs.
  • Establishes and monitors system performance reporting, recognizing adverse trends and taking necessary preventative and corrective actions.
  • Works closely with the Field Engineers to resolve complex issues relation to wireless communications and integrated software applications.
  • Investigates system failures, registration failures, and interactive read failures in system deployments.
  • Acts as liaison between Customer Operations Center, corporate development resources, and local project team to resolve technical issues.
  • Supports creation of Standard Operating Procedures (SOP) for technical elements of the system that are effective and repeatable. Directs and executes system upgrades including the network with new software releases.
  • Supports and adheres to Company’s core values.
  • Performs other duties or responsibilities as assigned or required.
  • Supports and adheres to Company’s Code of Conduct and Ethics Policy.
  • Represents Company in a positive, professional manner when working with both internal and external customers.

 

Education and Experience

Required Minimum Level of Education: Bachelor's Degree
Required Minimum Years of Experience: 5+ to 7

 

Desired Education/Experience

  • Bachelor of Science degree required. (Advanced degree desired).
  • Experience in working with solutions involving both software and hardware. 
  • Experience in process definition and design to meet overall business objectives. 
  • Experience with managing cross-functional highly technical project teams. 
  • Requires a minimum of 5 years of related experience. 
  • Utility operations experience is a plus. 
  • Business Process consulting experience a plus.
  • Experience with .NET framework and WebServices required. 
  • Experience with UNIX Sun Solaris required (vi, crontab, shell scripting, process monitoring, Perl) a plus. 
  • Experience with Oracle 10g required (SQL*Plus, PL/SQL). 
  • Experience with Microsoft SQL Server a plus.

 

Required/Desired Certifications: Project Management Professional (PMP) certification a plus

 

Knowledge, Skills, and Abilities

  • Excellent written and oral communication 
  • Excellent team player; self-starter with the ability to work unsupervised 
  • Ability to plan and maintain schedules 
  • Excellent problem-solving and analytical abilities 
  • Accustomed to working in an environment driven by high standards for service and system delivery 
  • Uses leadership skills to resolve a wide range of issues in creative and practical ways to satisfy the customer needs 
  • Excellent customer communications and customer service skills 
  • Demonstrates good judgment in selecting methods and techniques for solving problems and obtaining solutions 
  • Highly adaptable in changing environments 
  • Knowledge of complex technical data systems and RF network technologies 
  • Broad technical depth in integration and operation of complex systems 
  • Understanding of programming logic and the ability to troubleshoot systems by following code
  • Highly adaptable in a dynamic work environment
  • Ability to travel approximately 70%, including international travel

 

EOE AA M/F/Vet/Disability VEVRAA Federal Contractor

 

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you. Click apply now.

Job Title:  Technical Implementation Manager

Location: 

Alpharetta, GA, US

Requisition ID:  9566
Date Posted:  May 4, 2022


Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta

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