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Technical Delivery Lead

Landis+Gyr is a leading global provider of integrated energy management solutions for the utility sector. We’ve been an innovator in metering technology since 1896, shortly after the invention of electricity generation. 125 years later, we continue to lead the industry with solutions that help utilities solve complex challenges in Smart Metering, Grid Edge Intelligence, and Smart Infrastructure.

 

Our company is made up of over 5,000 people across 30 countries, driven by the common mission to help the world manage energy better.  With regional headquarters in Alpharetta, GA and locations across the U.S., we offer excellent benefits, career development opportunities, and a hybrid work environment where employees can work remotely up to two days per week.

 

 

The Technical Delivery Lead independently applies extensive and diversified knowledge of the Landis+Gyr solution portfolio to address complex issues which arise at customer deployments. Utilizes expertise in specific applications to resolve issues which have escalated through the normal support tiers within the organization.  Able to support specific products in the L+G portfolio (AMI, DA, ALM, MDM). Works on several escalations of moderate scope at once. Works closely with the sustaining organization to identify resolutions to problems and verify the fix prior to release to the customer.  Responsible for regular reporting to leadership team on issues, progress, and concerns.

 

Expected Travel: Up to 25%

 

Key Responsibilities

  • Serves as the Solution Expert on specific customer projects in the application of a specific product in the Landis+Gyr portfolio.
  • Acts as key partner with the assigned Project Manager and customer team to understand the customer escalated problem.
  • Provides effective executive level communications for technical issues and project updates as requested for Customers and management team.
  • Provides proactive communications to customer, project manager and leadership regarding issues and concerns.    
  • Keeps informed of new developments and requirements affecting the organization to recommend changes in programs or applications.    
  • Works with other L+G teams to define and delivery a resolution to the relevant CRM case(s).
  • Supports and adheres to Company’s core values.
  • Performs other duties or responsibilities as assigned or required.
  • Supports and adheres to Company’s Code of Conduct and Ethics Policy.
  • Represents Company in a positive, professional manner when working with both internal and external customers.

 

Education and Experience
Required Minimum Level of Education: Bachelor's Degree
Required Minimum Years of Experience: 6-10 years of experience

 

Desired Education/Experience 
Possesses good oral and written communication skills, with the ability to prepare customer and project communication documents.
Able to clearly articulate complex subject at the appropriate level of detail based on the audience.

 

EOE AA M/F/Vet/Disability VEVRAA Federal Contractor

 

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you. Click apply now.

Job Title:  Technical Delivery Lead

Location: 

Alpharetta, GA, US

Requisition ID:  8842
Date Posted:  Oct 8, 2021


Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta

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