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Associate Engineer

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. Having avoided more than 9 million tons of CO2 in FY 2021 and committed to achieve carbon neutrality by 2030, Landis+Gyr manages energy better – since 1896. 
With sales of USD 1.5 billion in FY 2021, Landis+Gyr employs around 6,500 talented people across five continents.

 

The Associate Engineer will be trained in a rotational program to deal with complex issues, to serve as an escalation point, providing in-depth support, collaborating with the Development, Testing, Product and Project Management Teams.

 

OBJECTIVE:

 

Learn to support the Service Desk and NOC in driving resolutions of technical issues, providing documentation and train to become a Product Specialist.  This team's mission is to help utilities manage their load on the energy grid, reduce the need to build additional Power Plants, and help to improve the environment.

 

Daily Responsibilities:

  • Responding to alerts from email audits and monitoring systems as well as supporting escalations from the Service Desk and NOC
  • Investigation of customer issues, problem replication, providing workarounds, and working with the development team to ensure complete solutions and product improvements
  • Support customer upgrades and integrations 

 

Skills and Qualifications:

  • Solid Linux skills
  • Familiar with SQL 
  • Linux Shell Scripting

 

Preferred Qualifications: 

  • High degree of analytical skills
  • Self-motivated with the ability to work unsupervised
  • Plan and maintain schedules  
  • Multitask prioritize, and work under pressure
  • Excellent written and oral communication skills
  • Work well between teams and internal customers
  • Complete root cause analysis with attention to detail
  • Experience with wireless technologies is a plus
  • Background in software quality testing is a plus

 

Primary Responsibilities: 

  • Ensure customer issues are fully documented and resolved, or escalated to appropriate teams within SLA guidelines
  • Work with Lab equipment to re-create customer issues and test for resolution
  • Provide relevant use-case scenarios and appropriate solutions to support improvements to customer-facing test suite
  • Create customer facing documentation on issues with resolution steps
  • Participate in Change Control Board to ensure resolutions are Customer focused
  • Develop into a Subject Matter Expert in more than one technical domain:
    • Landis+Gyr Gridstream technology, from head-end software to the field endpoints
    • Advance Load Management Power Center and associated functionalities
  • Support software installation activities for new releases and provide post-implementation support
  • Validate and support beta versions of software and identify gaps in technical documentation such as release notes, wiki articles, and Knowledge Based articles
  • Participate in response teams for root cause analysis of system problems identified during deployment   
  • Act as the liaison to other business units as needed to resolve and follow through on issues or defects

 

Education and Experience: 

  • Bachelor of Science degree in Engineering or Computer Science 
  • Customer Service, Retail, or Hospitality expereince a plus
  • Linux - SQL - Linux Shell Scripting

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

 

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you. Click apply now.

Job Title:  Associate Engineer

Requisition ID:  14986
Location: 

Alpharetta, GA, US

Workplace Type:  Hybrid
Career Level:  Entry Level
Date Posted:  Nov 24, 2022


Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta

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